Business Research Method – Banking Questionaire

RESEARCH QUESTIONNAIRE AN ANALYSIS OF HOW BUSINESS CAN USE INFORMATION TECHNOLOGY (IT) TO GAIN COMPETITIVE ADVANTAGE: THE CASE OF COMMERCIAL BANKS IN ZIMBABWE. SECTION A: RESPONDENT AND BANK PROFILES a) Respondent’s Profile Position in the organisation Please tick where applicable |Clerical | | |Supervisory | | |Managerial | | |Executive | | Length of Service with the Institution Please tick where applicable |1 – 5 years | | |6 – 10 years | | |11 – 16 years | | |16 – 20 years | | |More than 20 years | | |Highest Qualification | |Please tick where applicable | |Certificate | | |Diploma | | Degree | | |Postgraduate | | |PhD | | How long have you been exposed to use of computers? Please tick where applicable |1 – 5 Years | | |6 – 10 Years | | |11 – 15 Years | | |16 – 20 Years | | |More than 20 Years | | ) Bank Profile Bank Name________________________________________ Number of Branches_____________________________________ |Number of Employees | | |Please tick where applicable | | |1 – 100 | | |101 – 200 | | |201 – 300 | | |301 – 400 | | |More than 400 | | Clientele Base (i) Corporate Clients Please tick where applicable |1 – 500 | | |501 – 1 000 | | |1 001 – 1 500 | | |1 501 – 2 000 | | |More than 2 000 | | (ii)Individual Clients Please tick where applicable 1 – 10 000 | | |10 001 – 20 000 | | |20 001 – 30 000 | | |30 001 – 40 000 | | |More than 40 000 | | SECTION B: LEVEL OF AUTOMATION IN THE BANK (a)IT Systems i) Core Banking System |Type of Core Banking System | |Please tick where applicable | | |Globus | | |Equation | | |Bank Master | | |Equinox | | |Flexicube | | |Other (Specify) | | |__________________________________________ | | Year Core Banking System was Introduced †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ (ii) Enterprise Resource Planning System Please tick modules used | | |Finance | | |Human resources | | |Inventory management | | |Customer relationship management | | |Business intelligence | | |Other (specify) | | |______________________________________ ____ | | (b)Delivery Channels i) Teller Transactions |Transactions per month | | |Please tick where applicable | | |0 – 50 000 | | |50 001 – 100 000 | | |100 001 – 150 000 | | |150 001 – 200 000 | | |More than 200 000 | | ii) Electronic Transactions a) Use of Credit or Debit Cards |YES |NO | |ATMs (Please tick where applicable) | | | |Transactions per month | | |Please tick where applicable | | |0 – 5 000 | | |5 001 – 10 000 | | |10 001 – 15 000 | | |15 001 – 20 000 | | |More than 20 000 | | |YES |NO | |Internet banking (Please tick where applicable) | | | |Transactions per month | | |Please tick where applicable | | |0 – 5 000 | | |5 001 – 10 000 | | |10 001 – 15 000 | | |15 001 – 20 000 | | |More than 20 000 | | |YES |NO | |Point of Sale (Please tick where applicable) | | | |Transactions per month | | |Please tick where applicable | | |0 – 5 000 | | |5 001 – 10 000 | | |10 001 à ¢â‚¬â€œ 15 000 | | |15 001 – 20 000 | | |More than 20 000 | | b) Electronic Funds Transfer |YES |NO | |Internal Transfers | | | |Please tick where applicable | | | |Transactions per month | | |Please tick where applicable | | |0 – 10 000 | | |10 001 – 20 000 | | |20 001 – 30 000 | | |30 001 – 40 000 | | |More than 40 000 | | |YES |NO | |Real Time Gross Settlement System (RTGS) (Please tick| | | |where applicable) | | | |Transactions per month | | |Please tick where applicable | | |0 – 5 000 | | |5 001 – 10 000 | | |10 001 – 15 000 | | |15 001 – 20 000 | | |More than 20 000 | | |YES |NO | |Society for Worldwide Interbank | | | |Funds Transfer (SWIFT) | | | |(Please tick where applicable) | | | |Transactions per month | | |Please tick where applicable | | |0 – 5 000 | | |5 001 – 10 000 | | |10 001 – 15 000 | | |15 001 – 20 000 | | |More than 20 000 | | SECTION C : BENEFITS AND CHALLENGES a) BENEFITS Please tick where applicable. | |5 |4 |3 |2 |1 | | | |Strongly Agree |Agree |Indifferent |Disagree |Strongly | | | | | | | |Disagree | |1 |Profitability | | | | | | |2 |Increase in market share | | | | | | |3 |Increase in revenue | | | | | | |4 |Reduction in labour costs | | | | | | |5 |Reduction in transaction costs | | | | | | |6 |Improved risk management | | | | | | |7 |Speed in service delivery | | | | | | |8 | Increase in Customer satisfaction | | | | | | b) CHALLENGES Please tick where applicable. | |5 |4 |3 |2 |1 | | | |Very High |High |Moderate |Low |Very Low | |1 |Operating costs | | | | | | |2 |Transaction turnaround time | | | | | | |3 |Risks | | | | | | SECTION D: COMPETITIVE ADVANTAGE BROUGHT ABOUT BY I. T. IN BANKING Please tick where applicable. | |5 |4 |3 |2 |1 | | |IT helps in: |Strongly Agree |Agree |Indifferent |Disagree |Strongly | | | | | | | |Disagree | |1 |Lowering costs | | | | | | |2 |Product differentiation | | | | | | |3 |Innovation | | | | | | | 4 |Promoting growth (e. g. evenue) | | | | | | |5 |Developing business partners | | | | | | |6 |Locking in customers and suppliers | | | | | | |7 |Creating switching costs | | | | | | |8 |Raising barriers to entry | | | | | | 9 |Customer Relationship Management | | | | | | |10 |Re-engineering business processes | | | | | | |11 |Quality control | | | | | | Thank you very much for taking your time to complete this questionnaire. The information you have provided will be treated in strict confidentiality. NB: Company details will not be included in the report. Fictitious names will be used.